Ultima Asia Technology provides primary and frontline support for our customers. With offices in numerous countries throughout Southeast Asia, we pride ourselves in providing attentive customer service.
We strive to ensure that our technical consultants are able to speak the local language to give you the best assistance you need, with our call centres in Indonesia, the Maldives, Vietnam and Thailand offering local language support.
Our Service Process
Understanding the issues/concerns you are facing
Searching and providing a solution to the problem
If we are unable to provide a solution, we will escalate it to Oracle
In the event of an escalation, we will follow-up with Oracle