Hotline Support
Ultima Asia Technology provides primary and frontline support for our customers. With offices in numerous countries throughout Southeast Asia, we pride ourselves in providing attentive customer service.
We strive to ensure that our technical consultants are able to speak the local language to give you the best assistance you need, with our call centres in Indonesia, the Maldives, Vietnam and Thailand offering local language support.
Application
1
2
1
Technical
- Repairing system failures and solving operational challenges that require immediate attention
- UAT is a certified Oracle FDSP (field delivery support provider) in Indonesia, the Maldives, Vietnam, Sri Lanka, Myanmar, Cambodia, and Thailand. Only one Oracle Hospitality partner per country can provide this support
2
Flexibility
- Providing assistance in languages other than English
1
2
1
Technical
- Repairing system failures and solving operational challenges that require immediate attention
- UAT is a certified Oracle FDSP (field delivery support provider) in Indonesia, the Maldives, Vietnam, Sri Lanka, Myanmar, Cambodia, and Thailand. Only one Oracle Hospitality partner per country can provide this support
2
Flexibility
- Providing assistance in languages other than English
Our Service Process
Step 1
Call
-
Understanding the issues/concerns you are facing
Step 2
Solve
-
Searching and providing a solution to the problem
- If we are unable to provide a solution, we will escalate it to Oracle
Step 3